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Dealing with conflict

The good news is that employee engagement programs are not costly.  In fact, they are not really programs. They are culture changes that help employees find passion and meaning in their work. 

Some concrete ways organizations are incorporating employee engagement are involving employees in decision-making, helping them find a sense of purpose in their work, and creating an interconnectedness, whereby they see how what they do is part of the bigger picture.

For example, while touring an organization recently, I had an opportunity to listen to an employee discuss his work, and it was evident that his heart was in his job.  He explained how what he was doing had the ripple effect of helping others stay safe and, in turn, it made our country more secure.  As I left, I remarked that he had a very meaningful job, and his response was “it is not a job”.  In that same organization, an employee explained how he received a speeding ticket getting to work (not leaving work) because he could not wait to work on a project. 

By creating a culture of engagement, employees are motivated, dedicated, and passionate.  Engaged employees take care of customers, and this organization had so much business it hired several people this year.  This is a great example of how employee engagement is good for business.