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Dealing with conflict

Emotional intelligence encompasses a myriad of skills and traits, including flexibility, empathy, optimism, and self-actualization.  Leaders who are flexible are resilient and adapt to the inevitable, unpredictable, and fluid circumstances of life.  Often people are inflexible because they fear failure. 

 Let go of fear and embrace the wonders of transformation. 

Empathy is another emotional intelligence skill, and it is often quite misunderstood.  Refrain from saying “I know exactly how you feel”, because that is impossible.  However, being aware of and sensitive to the feelings and experiences of others creates openings for better communication and more collaborative problem-solving.  The key is to be mindful of others and view the world through their lenses.  

Emotionally intelligent people are optimistic, seeing the half-full glass.  Defeat is merely a temporary setback, and the focus is on the possibilities, rather than the problem.  Be grateful and view obstacles as lessons to be learned and opportunities for transformation.  

A final trait associated with emotional intelligence is self-actualization.  Shakespeare had the right idea: ”to thine own self be true”!    Find ways to grow and actualize your talents and abilities. 

 Most importantly, remember that these are skills, so they can be learned and honed with practice.  Becoming emotionally intelligent is a journey, not a destination, and the first step of the journey is the desire to improve.