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Dealing with conflict

Most people have heard that customers are organizations’ #1 priority, and it is true that without them, businesses would not exist.  Employee engagement takes this philosophy a step further, and shifts the focus to companies’ employees.  The viewpoint is that if companies take care of their greatest asset, their employees, the employees will take care of their customers. 

Employee engagement is not merely job satisfaction.  Rather, it is about connections and relationships. It is a mutual commitment between employees and employers whereby both parties are focused on accomplishing organizational vision, mission, and goals.  Highly engaged employees give above and beyond their job descriptions, and they are more committed to helping their companies succeed.

Unfortunately, disengaged employees are more likely to quit, and this leads to high turnover costs. Obviously, disengaged managers do not reap the benefits of the discretionary efforts.   One study even found that disengaged employees would rather see their managers fired than receive a substantial increase in salary. 

The business case for employee engagement is that it can unlock employees’ potential, and it results in a mutually beneficial outcome for both parties.